Refund Policy

Last updated: September 13, 2026

Arrivo's fee model makes most refund questions simple, but here it is in writing.

Before you are placed and working

You have paid nothing, so there is nothing to refund. Visa denied, no match, job falls through — $0 owed, $0 collected, ever.

While you are working

The fee is a flat $150 for each calendar month in which you worked, billed monthly by Arrivo. If your work ends partway through a month, that month is not billed. If you believe a month was billed in error — for example, your work ended before the month started — email us and we will correct it or refund it.

Hard cases

• You worked part of a month. Any days worked in a month make it a billed month under the standard terms — but if your placement ended in the first week through no fault of yours, we will not bill it. Ask; we mean it.
• Duplicate or technical billing errors. Refunded in full, always.
• Cost-assistance grants. Grants are not loans. If a placement ends early, a grant is never converted into a debt or clawed back.

Employers

Standard placements cost employers nothing. If a paid arrangement (group rate or special service) was agreed in writing, its refund terms are in that written agreement — and early-failure replacement terms are too.

How to ask

Email grant@arrivohospitality.com with the month and what happened. We reply within one business day and correct genuine errors immediately.