Terms Of Service

Last updated: September 13, 2026

These terms describe how Arrivo works for both candidates (people seeking US work) and employers. By using this site, submitting an application or inquiry, you agree to them.

What Arrivo is — and is not

Arrivo is a matching, preparation, and arrival-support company. Arrivo is not a US State Department designated sponsor and is not the issuer of any visa. J-1 visa categories are administered by designated sponsor organizations; H-2B and other visa types are petitioned by employers through US immigration authorities. We coordinate these processes; we do not decide them. No statement on this site is a promise of a visa or a job offer.

For candidates

• Fees. You pay nothing for Arrivo's services until you are placed and working. Once working, the fee is a flat $150 (USD) for each calendar month in which you worked, $0 in any month you did not, for a maximum of 12 billed months. Payments stop the month your work stops. Fees are billed by Arrivo directly and are never deducted from your pay by an employer.
• No-guarantee. We do not guarantee placement, employment, or visa issuance. Employers and embassies make their own decisions. If no placement happens or a visa is denied, you owe nothing.
• Honest information. You agree that the information and documents you provide are true. Submitting fabricated experience or documents is visa fraud; we will not submit anything we cannot verify, and we will end the process with anyone who submits knowingly false material.
• Arrival and conduct. While placed, you must follow your employer's workplace rules and your sponsor's program rules. If your work ends, tell us — your fee stops automatically.

For employers

• No placement fee. Employers pay Arrivo nothing for standard placements. Any optional arrangement — including group placements or group rates — is agreed separately, in writing, before work begins.
• Your obligations. Employers provide the actual job at program-compliant wages and hours, conduct interviews, provide lawful working conditions and required on-site training, and comply with the host requirements of the applicable visa program and its designated sponsor.
• Program compliance. The designated sponsor — not Arrivo — has final authority over host eligibility under the J-1 regulations.

Cost assistance grants

Arrivo may, at its sole discretion and based on skillset and screening, cover some candidate costs as a grant. Grants are decided in writing before any booking, are not loans, carry no repayment obligation or additional fee, and never affect how an application is evaluated.

Limitations

Arrivo's total liability for any claim is limited to amounts you have actually paid us in the twelve months before the claim — for candidates placed through us, and zero for anyone who has paid us nothing. We are not liable for decisions made by employers, sponsors, embassies, or governments. Nothing in these terms removes rights you have under law that cannot be waived.

Changes

If we change these terms materially, we'll update the date above and, for active applicants, notify you by email before the change applies to you.

Contact

Questions about these terms: grant@arrivohospitality.com